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Electronic Resources: Troubleshooting: Article Access Issues

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Patron Access

Note: Remote (off-campus) access to electronic materials is reserved for current faculty, staff, and students of Willamette University.

If you are uncertain of your current university affiliation, you may contact the library during regular business hours at 503-370-6018.

Article Link Not Working

If you receive a "not found" error via a publisher (e.g. EBSCO) or a generic 404 error message, here's how you can track down the article.

  1. Make note of the citation information for the results page. In the example screenshot below, the red box indicates the information needed to find the article: publication title, year, issue number, and page number.

  2. Click the Journal Search link at the top of the page to switch to the Journal search.

    catalog title browse
  1. Enter the publication title you just noted to find your journal.

  2. After clicking on the resulting journal, navigate using your citation to locate the article.

journal search option

Systems Librarian

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Bill Kelm
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Mark O. Hatfield Library
Willamette University
900 State Street
Salem, OR 97301
Subjects: Research Tools, Zotero
Willamette University

Willamette University Libraries

Mark O. Hatfield Library
900 State Street.
Salem Oregon 97301
Pacific Northwest College of Art Library
511 NW Broadway.
Portland Oregon 97209